by Chuck Barker | Nov 17, 2014 | CRM
So often I am asked by dealers and management, “How do we go about fixing our store’s processes and get business back on track?” At one time they felt they had things working but lost traction along the way somewhere. I am usually invited to pay a visit for a one-,...
by Chuck Barker | Nov 17, 2014 | CRM
Recently, I spoke on what I consider one, if not the Most Abused Business Opportunity in the automobile business; “The Incoming Telephone Inquiry”. I provided some of the reasons why the industry continues to turn in failing grades for this awesome sales opportunity...
by Chuck Barker | Nov 17, 2014 | Coaching, CRM
How would you respond if one of your best friends during a social gathering came up to you and said something like this: “Wow, you really have to try that new restaurant on the corner of Elm and Main. We had such an average meal there. The food quality was average,...
by Chuck Barker | Nov 4, 2014 | CRM, ROI
J.W. “Bill” Marriott, Jr. is chairman and chief executive officer of Marriott International, Inc., one of the world’s largest lodging companies. The successor of the highly successful hotel chain is a brilliant leader who clearly understands what it is that makes them...
by Chuck Barker | Oct 29, 2014 | CRM, Leadership
“The leader can never close the gap between himself and the group. If he does, he is no longer what he must be. He must walk a tightrope between the consent he must win and the control he must exert.” – Vince Lombardi Would you agree that great people drive...
