by Chuck Barker | Nov 18, 2014 | Coaching, CRM
My recent article entitled “Are You Converting Opportunities into Accountable Business” took an unabashed perspective into the posture or mindset of the internet shopper and subsequently the elements involved in that process. At the end of that article I offered a...
by Chuck Barker | Nov 18, 2014 | Coaching, Leadership
Now is a good time to seriously evaluate how we are doing and how we need to improve. On the top of the planning list had better include solid 21st century phone skills. When we look at the complexion of the Internet shopper and what they go through in their process...
by Chuck Barker | Nov 17, 2014 | Coaching, CRM
How would you respond if one of your best friends during a social gathering came up to you and said something like this: “Wow, you really have to try that new restaurant on the corner of Elm and Main. We had such an average meal there. The food quality was average,...
by Chuck Barker | Nov 17, 2014 | Coaching, Leadership
IF YOUR STORE DOESN’T HAVE IT, BETTER GET IT Coaching an individual by influencing his view of CRM processes into a positive growth potential is one of the most valuable investments leaders can give their team. “Cosmetic managers” (old school) quickly need to get a...
by Chuck Barker | Nov 17, 2014 | Coaching
How Do We Develop Our Sales Team to Its Fullest Potential? How many times have you or one of your managers come over to a sales person and asked why did your customer leave? And, the sales person answered with some erroneous or conventional overused answer? Or, how...
by Chuck Barker | Nov 17, 2014 | Coaching, Leadership
We have been talking about the differential between these two for some time as it relates to growing your people and the store. Interestingly enough, both managers and leaders have very distinct roles and importance in the dealership. Identifying those differences is...
