CRM/BDC/Sales Team Training

Strong Automobile Sales Phone Communications Training is at the heart of every successful Dealership. It is with this intention that we pride ourselves on developing individuals in this area who want to excel beyond where they are currently stationed in their career.  Our process is quite different from the same old training programs out there.

Our Mission is to train clients’ professionals for success. Plain and simple, we want you to be successful. That is our report card to the Dealership Community. We have a reputation at stake and it is in the store’s growth that we are measured. Thus, we give our all and in return, we ask for the store’s commitment to their desire for growth before giving thought to enrolling in a training engagement.  Our Automobile Sales Training classes are developed for two types of individuals:

The “Inexperienced” Sales Person and the “Experienced” Sales Person. Our classes will teach the "New School" Automobile Selling Techniques which will include thorough instructions and role play in the following;

  • 21st Century Communications Dialog and the new ‘Relational’ way to speak with your customers,
  • Turning incoming telephone inquiries into sales,
  • Importance and significance of making appointments,
  • Communications principles,
  • Role playing and practice of communication principles,
  • Proper dialog for handling of incoming telephone techniques and getting an appointment,
  • Provide Fresh-up Follow-up phone techniques and guides to use on FUFU calls,
  • Handling Objections; Personality conflicts, Vehicle Objection, Money Objection, & Time Frame,
  • How to prospect and really get results,
  • Ethics and Professionalism,
  • Owner Base calls and how to obtain referrals,
  • Paradigms and why we should be interested in new information,
  • Provide professional telephone guides and guest information gathering techniques,
  • Establish red line guest information for phone and fresh-up traffic,
  • The top 100 automobile salesmen story and what makes 2% of them successful,
  • The real Psychology of Selling and how it makes a difference in your business growth,
  • Three ways to grow your personal business,
  • The new landscape in the automobile industry and why we need to change a few things,
  • Unsold Prospects and how to sell this gold mine, 
  • DISC Personality Profile Identification and course on how to sell those different profiles.
 
eBased Learning Component

The eBased learning component is a learning tool to make receiving sales training more convenient. We have mirrored our regular curriculum to offer the same in-depth educational experience. Plus, information comprehension checks offer a one-on-one learning experience.

You will find a sample portion of the first curriculum chapter delivered as an eBased Learning environment below. It primarily deals with the best starting point and that is "Paradigms" which can hinder your employee's growth by not allowing new ways to do business to enter their professional life. The automobile business has been growth hindered for years by attempting to do business in terms of "old school practices"; "If I could would you"? or "What do I have to do to earn your business"? The new informed consumers will not tolerate these ways anymore so we deliver the new school principles to your sales team which in turn allows them better connectivity with prospects and customers alike. By simply pointing out how being in possession of "pre-conceived notions" or _how_ Paradigms about this business can limit their growth, we start positive change. We open up the framework to look at the awesome new ways to communicate and manage their daily, weekly and monthly business tasks. The buy-in is the most critical component of any learning curriculum. Understanding paradigms is how we achieve buy-in.

eLearning Preview

Click here or on the image below to see how our investment to creat the best eLearning delivery can transform how your dealership trains.