Sales Training

Enable Your Team

Exceptional Sales & Service Team Training

Strong Automobile Sales Phone Communications Training is at the heart of every successful Dealership. It is with this intention that we pride ourselves on developing individuals in this area who want to excel beyond where they are currently stationed in their career.

“Our training is designed to accomplish the goal of strengthening your people and processes in the dealership without disrupting your day to day business. We work to fit the learning to your schedule, not the other way around.”

Our process is quite different from the same old training programs out there. Our Mission is to train clients’ professionals for success. Plain and simple, we want you to be successful. That is our report card to the Dealership Community. We have a reputation at stake and it is in the store’s growth that we are measured. Thus, we give our all and in return, we ask for the store’s commitment to their desire for growth before giving thought to enrolling in a training engagement.

Our Automobile Sales & Service Training classes are developed for two types of individuals: The “Inexperienced” Sales Person and the “Experienced” Sales Person. Our classes will teach the “New School” Automobile Selling Techniques which will include thorough instructions and role play in the following:


  • 21st Century Communications Dialog and the new ‘Relational’ way to speak with your customers,
  • Turning incoming telephone inquiries into sales,
  • Importance and significance of making appointments,
  • Enhanced communications principles,
  • Role playing and practice of communication principles,
  • Proper dialog for handling of incoming telephone techniques and getting an appointment,
  • Provide Fresh-up Follow-up phone techniques and guides to use on FUFU calls,
  • Handling Objections; Personality conflicts, Vehicle Objection, Money Objection, & Time Frame,
  • How to prospect and really get results,
  • Ethics and Professionalism,
  • Owner Base calls and how to obtain referrals,
  • Paradigms and why we should be interested in new information,
  • Provide professional telephone guides and guest information gathering techniques,
  • Establish red line guest information for phone and fresh-up traffic,
  • The top 100 automobile salesmen story and what makes 2% of them successful,
  • The real Psychology of Selling and how it makes a difference in your business growth,
  • Three ways to grow your personal business,
  • The new landscape in the automobile industry and why we need to change a few things,
  • Unsold Prospects and how to sell this gold mine
Impact Summit

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