Process, Process, Process

So often I am asked by dealers and management, “How do we go about fixing our store’s processes and get business back on track?” At one time they felt they had things working but lost traction along the way somewhere. I am usually invited to pay a visit for a one-,...

The Most Abused Business Opportunity

Recently, I spoke on what I consider one, if not the Most Abused Business Opportunity in the automobile business; “The Incoming Telephone Inquiry”.  I provided some of the reasons why the industry continues to turn in failing grades for this awesome sales opportunity...

Core Values Form the ‘Success Foundation’

J.W. “Bill” Marriott, Jr. is chairman and chief executive officer of Marriott International, Inc., one of the world’s largest lodging companies. The successor of the highly successful hotel chain is a brilliant leader who clearly understands what it is that makes them...